July 16, 2008 – Congratulations have been sent to PROSYS INFORMATION SYSTEMS, INC from partner Cisco Systems for meeting all criteria to become Master Unified Communications Specialized in the US.
By achieving the Master Unified Communications specialization, ProSys has proven its ability to provide sophisticated, value-added Cisco Unified Communications solutions through in-depth sales capabilities, technology skills and service offerings.
As part of an elite group of Master Unified Communication Specialized partners, PROSYS INFORMATION SYSTEMS, INC will have greater opportunities for competitive differentiation and branding.
About ProSys’ Unified Communications Solution
An integral part of the Cisco Unified Communications system, Cisco’s Unified Contact Center Enterprise solution provides intelligent routing, voice self-service, computer telephony integration (CTI) and multichannel contact management. This platform enables users to move beyond the typical levels of call center customer service to provide what Cisco calls a “Customer Interaction Network”, extending customer service capabilities across the entire organization with a more integrated and collaborative approach. This ultimately leads to higher levels of customer satisfaction and a better overall customer experience.